Found this in my drafts. I feel like it happened two summers ago?
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"Aside from the fact that I find it very hard to believe that one of my co-workers would break protocol to say something that's completely untrue, I am looking at that transaction and I clearly remember being the one who served your husband while you waited outside." Now, ok. She's lying to my face but I don't want to be too aggressive because I do want her to cough up the money she owes us.
"W-Well, yeah, I meant that's what my husband told me."
"Well, I don't understand why your husband would tell you that because I remember telling him about our late charges, and how to avoid them. I also told him that if he was planning on leaving for a week, that renting a two day rental was probably not the best idea."
I watch as her eyes dart around the room a little. That fugly sweater suddenly looks too tight.
"Yeah... Well... Well I clearly remember double checking the boxes and there was a 7day sticker on all of them! "
And that's when I officially started to dislike this woman. You see, I am actually quite used to people using paper thin lies while trying to avoid late fees. It happens absolutely every day. At least 20 times. But now, not only is she lying to my face twice in a row, she's accusing me of not doing my job. I remember that last transaction crystal fucking clear. It only happened 8 days ago. I even left a note on their file because her husband (big surprise) also happened to be a rude douche. They were renting a lot of movies and he kept asking for unreasonable discounts.
I've been told I come off as an "angry person". I guess I can't disagree with that entirely. I can see how a person could get that impression of me. Maybe I'd have more of a "sunshine and rainbows" attitude if I wasn't continuously pummelled by the idiocy of assholes who think that the shittier their attitude, the bigger their chance of getting what they want. This isn't my first customer service job and I know how this happens. I used to work for a much bigger company where the management would give in to rude customer's unbelievable demands just to get them the fuck out of the store. It didn't matter to them - the money they were losing wasn't even remotely enough to damage the company in the slightest. However, working for a small, local, independent store in a dying industry, yeah if you cost us money we're gonna want it back. Furthermore, I'm the management now and I don't believe in rewarding people for their bad behaviour. That's just not how I was raised, yo.
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Fun fact, it was all because of this movie:
